Terms and condtions
Oct 21, 2025
Effective date: 2025-10-21
Version: 1.0
Product: DioVeo (“DioVeo”, “we”, “us”, “our”) — email organization and cleanup tools.
Contact: hello@dioveo.com
Acceptance of terms
By creating an account, connecting an email provider, or using any part of the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
Who may use the Service
You must be at least the age of majority in your jurisdiction and able to form a binding contract. If you are using the Service on behalf of a company, you represent that you have authority to bind that entity, and “you” includes that entity.
Your account & security
You are responsible for maintaining the confidentiality of your login and for all activity that occurs under your account.
Notify us immediately of any unauthorized use or security incident: hello@dioveo.com.
We may suspend or terminate accounts for violation of these Terms or misuse.
Email integrations (Google)
When you connect Gmail or Google Workspace, you authorize DioVeo to access and process data only to provide the features you enable — for example:
Retrieving and classifying messages from the last 30 days;
Creating or updating Gmail labels such as DioVeo/Reply, DioVeo/Waiting, or DioVeo/Done to help you visually organize emails;
Detecting low-value or promotional messages for cleanup recommendations and allowing you to delete or restore them within Gmail’s 30-day trash recovery period;
Enabling secure search, attachment management, and automation workflows (e.g., uploading attachments to Drive).
OAuth tokens are encrypted with Google Cloud KMS and stored following Google’s recommended security best practices.
Dioveo’s use of Google user data complies with the Google API Services User Data Policy, including its Limited Use requirements.
We do not use Google data for advertising or sell personal data.
Human access to Google data is extremely limited, logged, and only for security, abuse prevention, or support at your request.
You can disconnect access at any time in Dioveo settings or directly in your Google Account → Security → Third-party access.
For more details, see our Privacy Policy
License & acceptable use
We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your personal or internal business purposes, in accordance with these Terms.
You agree not to:
copy, modify, reverse engineer, or create derivative works of the Service;
use the Service to violate laws, send spam, or infringe rights;
attempt to bypass security or rate limits;
use the Service to build a competing product.
We may suspend or terminate access for suspected abuse.
Content & permissions
You retain any rights you hold in your emails and content. By using the Service, you grant us the rights necessary to operate the features you enable (e.g., to analyze allowed fields, generate indices, surface search results, create cleanup suggestions). We do not claim ownership of your emails.
Automation, safety zones & “undo”
DioVeo proposes classifications and cleanup actions. You remain in control.
Where enabled, automated rules run within safety constraints (e.g., review panes, safety zones before final deletion).
Undo: For supported actions (e.g., archive/delete), you can undo within the interface or activity history for the period we display. Some actions (e.g., moving mail on your provider) may be subject to provider limits and availability.
Plans, pricing & free trial
We may offer:
Pro Plan (e.g., $9/month) with defined limits;
Free trial (e.g., 30 days) — one per account unless stated otherwise;
Business/Enterprise by quote.
We may change fees on notice (e.g., via the site or email). Changes take effect in the next billing cycle unless otherwise stated. Taxes may apply.
Billing & cancellations
Subscriptions renew automatically each period until canceled.
You can cancel at any time; access continues until the end of the current period.
Except where required by law, fees are non-refundable once a period begins. We may, at our discretion, issue goodwill credits.
On cancellation or account closure, we will handle data under our Retention commitments in the Privacy Policy.
Usage limits
Plan limits (e.g., email history scope, monthly cleanup actions, workflow/rule counts, attachment downloads, search quotas) are described on the pricing page. When you reach a limit, automations may pause; manual features may still work where indicated.
We may apply rate limits and fair use protections to keep the Service reliable for all users
Third-party services
The Service may interoperate with third parties (e.g., Google, payment processors). Your use of third-party services is governed by their terms and policies. We are not responsible for third-party services.
Intellectual property
The Service (including software, UI/UX, workflows, and documentation) is owned by DioVeo and its licensors and is protected by intellectual property laws. No rights are granted except as expressly stated.
Feedback: If you provide ideas or suggestions, you grant DioVeo a perpetual, irrevocable, royalty-free license to use them without restriction.
Confidentiality & privacy
We will handle personal data as described in our Privacy Policy (see the site). For Business plans, a Data Processing Addendum (DPA) may apply.
Beta, previews & changes to the Service
From time to time we may offer beta or preview features that are experimental and provided “as is.” We may modify, suspend, or discontinue features; where we make material changes to paid features, we’ll provide reasonable notice.
Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIOVEO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations; in those cases, the limitations apply to the fullest extent permitted.
Indemnification
You will defend, indemnify, and hold harmless DioVeo from and against claims, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your breach of these Terms, or your violation of any law or third-party rights
Governing law & disputes
Governing law: France (without regard to conflict-of-laws principles).
Venue: Courts of Paris, France.
If you are a consumer in the EEA or UK, you may bring disputes before your local courts under applicable consumer laws.
Export & sanctions
You agree to comply with applicable export control and sanctions laws and not to use the Service in embargoed or restricted countries or for prohibited purposes.
Termination
You may stop using the Service at any time. We may suspend or terminate the Service or your access if you violate these Terms, create risk or legal exposure, or if we discontinue the Service. Upon termination, your license ends and Sections that by their nature should survive (e.g., IP, disclaimers, limitations, indemnity) will survive.
Changes to these Terms
We may update these Terms from time to time. If changes are material, we’ll notify you (e.g., in-app or by email). Continued use after the effective date constitutes acceptance of the new Terms.
Contact
Email: hello@dioveo.com